use case

Field Service

Let your workforce deliver on-site service with optimal productivity using Pathshare Professional standalone or integrate into your favorite CRM suite like Microsoft Dynamics 365, Salesforce and many more.

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showcased features

  • Dashboard

  • Pathshare App

  • In-Browser App

  • SMS

  • Analytics

Make technicians more effective

Improve resolution time by providing your technicians with

  • a real-time guidance to the customer
  • automated customer communication and notifications of the technicians location
  • automated administrative tasks

Technicians also profit from a detailed customer view to always be on top of the customer communication.

Engage your customers, inform proactively

Provide customers with proactive updates by offering self-service web views, technician tracking for a postive experience of your entire service.

With Pathshare, customers see the technician's exact arrival time and receive a full work log of the activities on-site.

And of course, this is all web-based (i.e. no app needs to be installed).

Dispatch optimally and save valuable ressources

New jobs are dispatched to technicians using the dashboard by sending a location sharing invitation by text message. As soon as the technician opens the link and accepts sharing, the customer can see the estimated time he has to wait for the service.

Similarly, if a new technician needs to be onboarded and does not have the app yet installed, the invitation is sent right from within the dashboard and the technician gets redirected to the app store automatically. The installation will then configure the predefined settings and open the location sharing session with the customer in the same step.

Empower technicians with all relevant customer information

The call and dispatching agent’s job is to communicate with the customer, i.e. the motorist, and to organize the needed service quickly and efficiently. With many open jobs, the complexity of his work grows. Therefore, it is critical for the agent to have a complete overview over the current situation and to be able to interact directly with both the technician en route and the motorist waiting for the service.

By using the Pathshare Dashboard, he has full control over all running cases and all relevant jobs on one map while being able to filter what is important right now.

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